Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

At Glow Beauty, we prioritize the satisfaction and confidence of our customers. We understand that trying new beauty products can sometimes be a leap of faith. That's why we offer a hassle-free return policy that allows you to shop with peace of mind. We believe in the quality and effectiveness of our products, and we want you to feel secure in your decision to choose Glow Beauty.

If you are not completely satisfied with a Glow Beauty online, retail purchase, Glow Beauty welcomes you to return your item for a full refund to your original method of payment if returned within 30 days of purchase, in most cases or optional online store credit. Please specify when making your return on your receipt. Otherwise, a store credit will be issued. 

No refunds will be offered for sale or discounted items - all sale or discounted items are Final Sale Only. 

SKINCARE PRODUCTS: FINAL SALE

• Due to health and hygiene concerns, all skincare products, including but not limited to creams, lotions, serums, and cleansers, are considered final sale and are not eligible for return or exchange, regardless of whether they are opened or unopened.
• This policy is in place to protect our customers and ensure the safety and integrity of our products.
• We understand this may be different from other retailers, but we appreciate your understanding.

MAKEUP PRODUCT RETURNS

• No Returns for Incorrect Color Selection:

  We understand that choosing the right makeup shade can be tricky, but we cannot accept returns or exchanges for makeup products solely because the color is not a good match for your skin tone or preference.

• Hygiene Considerations:

  Makeup products are personal care items and, once opened or used, cannot be resold for hygiene reasons.

  
  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Glow Beauty monitors return activity for abuse and reserves the right to limit returns or exchanges from Glow Beauty in all instances. All returns are subject to validation and approval at Glow Beauty’s discretion. If a return is not approved by Glow Beauty for any reason, the item may not be returned to you. 

Shop confidently and experience beauty products that exceed your expectations with Glow Beauty, knowing that your satisfaction is our top priority!

RETURN ADDRESS:

Please contact customer service with any questions by email at glowbeauty0709@gmail.com 

Please Note: Empty containers cannot be accepted for refund.

            Mesa, AZ, 85212

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glowbeauty0709@gmail.com